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<< Click to Display Table of Contents >> Navigation: Settings > Placeholder |
SmartCallMonitor enables you to set placeholders for certain settings, to place call and contact information dynamically.
A placeholder is defined with the format [$IDENTIFIER$], for example [$CompanyName$]. The placeholders identifier is thus enclosed by [$ and $]. If an information for a placeholder is not available for a call, the placeholder is replaced by an empty string.
For those text fields where placeholders are available, you can open the context menu with a right mouse click and insert a placeholder at the position of the cursor.
The following table shows all possible placeholders:
Information Type |
Information |
Placeholders Identifier |
Details |
contact information |
First Name |
FirstName |
|
|
Last Name |
LastName |
|
|
Full Name |
FullName |
|
|
Company Name |
CompanyName |
|
|
Customer ID |
CustomerId |
|
|
Primary Email Address |
PrimaryEmail |
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|
All Email Addresses |
Emails |
|
|
Primary Phone Number |
PrimaryPhoneNumber |
|
|
All Phone Numbers |
PhoneNumbers |
|
|
Primary Address |
PrimaryAddress |
|
|
Street |
Street |
|
|
Postal Code |
PostalCode |
|
|
City |
CityName |
|
|
Country |
Country |
|
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All Addresses |
Addresses |
|
call information |
Called Number, Call Line, Call Start Time, Call End Time |
CallInfo |
|
|
Call Type |
CallType |
Internal = The call is internal to the PBX. External = The call included an external line. |
|
Call Type (numeric) |
CallTypeNumeric |
Unknown = 0, Internal = 1, External = 2 |
|
Call Status |
CallStatus |
|
|
Call Status (numeric) |
CallStatusNumeric |
Unknown = 0, Missed = 1, Finished = 2 |
|
Call Direction |
CallDirection |
|
|
Call Direction (numeric) |
CallDirectionNumeric |
Unknown = 0, Incoming = 1, Outgoing = 2 |
|
Called Number |
CalledNumber |
The called number as it is provided by the phone hardware. |
|
Called Number (with "00" prefix) |
NumberWithDoubleZeroPrefix |
The full number with double zero international prefix. If not available, "CalledNumber" is used. |
|
Called Number (with "+" prefix) |
NumberWithPlusPrefix |
The full number with "+" international prefix. If not available, "CalledNumber" is used. |
|
Formatted Number |
FormattedNumber |
The called number parsed into a more readable format. If not available, "CalledNumber" is used. |
|
Call Start Time |
CallStartTime |
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Call Start Time (UTC) |
CallStartTimeUtc |
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Call End Time |
CallEndTime |
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Call End Time (UTC) |
CallEndTimeUtc |
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Call Duration |
CallDuration |
|
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Call Duration (in minutes) |
CallDurationInMinutes |
|
|
Line Name |
CallLineName |
The name of the line on which the call took place. |