Activate TAPI

Activates call monitoring via TAPI. If this option is deactivated, SmartCallMonitor won't monitor any calls via TAPI.

Remove prefix from incoming calls number

Depending on the system configuration it may be necessary to remove a prefix (e.g. a leading zero) from the caller ID for incoming calls.

Add prefix to outgoing calls from GUI

Depending on the system configuration it may be necessary to add a prefix (e.g. a leading zero) to the caller ID for outgoing calls.

Remove prefix from outgoing calls number

Depending on the system configuration it may be necessary to remove a prefix (e.g. a leading zero) from the caller ID for outgoing calls.

Also use line names for identification of lines

Some TAPI drivers reallocate the IDs of the lines after being restarted. Therefore SmartCallMonitor may have duplicate lines afterwards. This setting can prevent this problem.

Delay TAPI initialization on startup by X s

On computer boot the TAPI service may not be started yet, and problems may occur when SmartCallMonitor then tries to initialize TAPI already. This setting can prevent these problems.

Delay TAPI initialization on startup

Amount of seconds to delay TAPI initialization on program start. Useful to wait for possibly not yet loaded TAPI drivers on booting, because else the initialization fails.

Reinitialize TAPI after x minutes of inactivity

Due to problems with some TAPI service providers it may be necessary to reinitialize the TAPI service periodically.
Use this option if SmartCallMonitor stops monitoring calls after some time.

Wait when initializing x ms after each line

Initializing TAPI lines in quick succession might cause problems with some TAPI service providers.
Activate this option if you use many TAPI lines and SmartCallMonitor does not monitor any calls.

Maximum Retry Count

If a line can't be initialized, the application restarts the TAPI initialization as often as here given or as soon as all lines are initialized properly.

Wait between Retries X ms

Between reinitializing TAPI, the application wait the here given time.

Ensure "0" prefix for every non-internal number

With some telephone systems problems with the prefix of external numbers can occur. These send the phone number sometimes with and sometimes without prefix. This setting ensures, that a number always has a "0" prefix, if it is not an internal number. When using this setting please make sure that the setting "Maximum length of internal numbers" in the TAPI settings is configured correctly.

Ensure custom prefix for non-internal numbers

With some telephone systems problems with the prefix of external numbers can occur. This setting will force the entered prefix for external numbers. When using this setting please make sure that the setting "Maximum length of internal numbers" in the TAPI settings is configured correctly.

Resolve phone number on initialization

Sometimes it is necessary to resolve a phone number when initializing a TAPI call, because some TAPI drivers append special characters to the number.

Use TAPI ID property for call identification

If activated, the ID property of a TAPI call is used for its identification.

Only consider TAPI calls with original handle

If activated, only TAPI events are considered that use the object handle of the first TAPI event for a call.

Numbers

Logs the phone numbers of the caller and the called.

Names

Logs the names of the caller and the called, if provided by the TAPI interface.

Call state

Logs the call states of TAPI calls.

Call capabilities

Logs the capabilities of the calls, i.e. which operations are possible for a given call.

Redirection info

Logs the redirection info of calls containing names and phone numbers of redirecting and redirection parties.

Other

Logs the call origin (inbound or outbound), the call reason and the related call id.

Enable detailed TAPI initialization logging

Enables logging of detailed TAPI initialization entries to a separate log file. The log file is located in "%ProgramData%\Jam Software\SmartCallMonitor\TapiLog.txt".

Incoming

Only incoming calls will be monitored by the SmartCallMonitor system

Outgoing

Only outgoing calls will be monitored by the SmartCallMonitor system

Both

Incoming and outgoing calls will be monitored by the SmartCallMonitor system

Line for outgoing calls

Defines on which line outgoing calls will be made. A line can also be selected dynamically in the switchboard view.

Config

Opens the settings for the selected line.

Enabled

Determines whether a line is used for monitoring.

ID

Shows the TAPI ID of a line.

Name

Shows the TAPI name of a line.

Display Name

Define a custom name for a line.